In certain circumstances (such as extreme outdoor temperatures, etc.) the cooperative may decide to exercise "load limiting" capabilities in lieu of a complete disconnection of service for non-payment. "Load limiting" will occur only when service is otherwise subject to disconnection for non-payment. Note: "Load limiting" is not associated with the cooperative's load management programs (in which members voluntarily help curb use during times of peak demand).
What is Load Limiting?
“Load Limiting” allows a predetermined amount of energy (approx. 30 Amps) to be used at your location. If your energy use exceeds this amount, then service will be automatically interrupted at the meter. Energy used by the member during any “Load Limiting” period is recorded at the meter and will be charged to the member.
If service is interrupted…
If an interruption occurs twice within any one-hour period, then the member must wait a full hour before service can be restored at the meter. If this occurs, it is recommended that you turn off as many electrical devices as possible in the home before reactivating the meter. Once the meter has been reactivated, slowly bring on smaller electrical loads (such as lights) to manage your peak load. See the table below for approximate amperage ratings for certain appliances.
Restoring Full Service…
To restore full service after load limiting has been enacted, please contact our offices during normal business hours (Mon. - Fri., 7:30 a.m. - 4 p.m.) Once all outstanding balances have been paid, full service will be restored. For PrePay members, account balance must be back to a credit of $20.00 in order to restore full service.
Payments can be made outside of business hours online, from our app, or via our after-hours service (credit card or e-check). However, we strongly encourage you to make any payments during our business hours in order to avoid any inconveniences.